Harbor Team
Every client has a support team internally which extends beyond the
salesperson. A sales coordinator and a project manger are assigned every
project. Harbor’s customers are number one, and we are proud of
the level of customer service we continue to provide.
Sales Coordinators are the line of communication between the client
and Harbor. They are responsible for originating and executing all front
end processes as it relates to fulfilling customer generated requests.
It is also their responsibility to ensure that all departments downstream
receive any and all pertinent information relating to each specific
request. The Sales Coordinators continually monitor Harbor’s processes
and procedures and make any necessary adjustments that will ultimately
provide value and service along the path between receipts of an order
through the final shipment.
Project managers help create high value product solutions for Harbor
and it’s clients. Project managers are in constant communication
with customers, salespeople, and sales coordinators on each project
from beginning to end. Project managers have a technical background
and work hand in hand with the samples, pricing, engineering, and production
through out the process to insure that projects come in on time and
on budget. They listen to customer’s needs and work with the Harbor
team to help meet or exceed the customers’ expectations.
